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Customer service organisations
today are expected to deliver superior customer service,
cut service costs, reduce customer churn, and generate
revenue. To continue growing in a highly competitive industry,
businesses have to demonstrate tremendous agility and
responsiveness to individual customer needs. Whole new
levels of effort and specificity are being demanded of
business where their customers were concerned, and personalised
service has become the watchword among businesses large
and small across all sectors of the economy.
Being able to provide good customer service means more
than just providing a smile when dealing with a customer.
Instead, it is about getting to know your customer and
building a long term relationship with them. The deeper
the relationship between your business and the customer,
the less likely they are to switch to a competitor.
Customer Relationship Management (CRM) solutions in conjunction
with a concerted business focus to put the needs of the
customer will result in increased customer satisfaction
and loyalty. Bright Blue offers the following CRM customer
service solutions to assist your company in achieving
this:-
Siebel
CRM Enterprise
Siebel CRM Enterprise helps organisations deliver faster, more satisfying
service while reducing the cost of serving customers.
The Siebel CRM Service applications are designed to help
companies improve the quality of customer care, reduce
support costs and deepen customer relationships.
Siebel CRM Mid Market
Siebel’s CRM Professional Edition (also known as Mid Market) provides a comprehensive onsite CRM solution designed to address the needs of small and midsize businesses (SMBs). The product line provides best-in-class CRM functionality in easy-to-deploy modules, allowing organisations to choose the specific CRM capabilities they need to run their business. The product offers a seamless migration path to Siebel enterprise applications and can be deployed in conjunction with Siebel CRM OnDemand, to provide SMBs with multiple ways to deliver world-class CRM functionality.
Siebel CRM On Demand
Siebel CRM On Demand Service consistently gives you the up-to-date information agents need, so they don't just solve problems, they truly build customer satisfaction. With the visibility you gain through analytics, you'll be able to manage agent activity and resolve bottlenecks quickly.
There is also an option to use CRM Call Centre On Demand. This provides an IP-based multimedia ACD that supports calls, voicemail, interactive voice response and email. This will work with toll-free numbers and your existing phones
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