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Siebel Consulting
Bright Blue offers a wide range of Siebel consulting services
that support our clients during the planning, implementation
and deployment phases of a Siebel CRM project. Our consultants
have extensive experience in Siebel implementations and
are considered to be the most experienced Australian consultants
in the Siebel CRM software industry. They have worked
with many leading Australian organisations to help implement
the Siebel CRM software Australia wide across multiple
business units and subsidiaries. As such, Bright Blue
brings proven methodology and tool sets to assist in delivering
Siebel projects on time and on budget. We believe to deliver
successful CRM software solutions, it is essential that
the project team understands both the business and technical
aspects of the project.
During a Siebel implementation, we provide a project team
on-site, with technical experts that have business understanding
and business experts that are technically competent. The
majority of our Siebel consultants have at least 2 years
industry experience - with many having over 5 years experience
of consulting in CRM software solutions.
Siebel Consulting Services
The Siebel consulting services that Bright Blue offers
include:
Strategic Analysis
Our consultants have very a good understanding of how
CRM can help companies drive measurable results in their
customer interactions that positively impacts their bottom
line. They are well placed to advise you on the direction
your Siebel CRM strategy should take. Our consultants
provide value to our clients by helping them to articulate
their strategic CRM goals and to execute them tactically.
Business Analysis
Bright Blue consultants provide value to our clients by
helping them identify their business needs and requirements
in the areas of customer management and to help determine
practical solutions to these requirements. Our consultants
employ proven business procedures and practices to ensure
that the technology provides the anticipated benefit to
the business.
Design and Implementation
Services
Bright Blue provides consultants who have extensive understanding
of the functionality of the Siebel industry vertical products
and the ability to map the required functionality to your
business requirements to ensure that your Siebel CRM system
addresses your corporate CRM goals and needs. Our consultants
are certified in the latest versions of the Siebel CRM
product, and have been involved in the design and deployment
of the Siebel CRM package in many Australian organisations.
Siebel Integration Services
Bright Blue has EAI (Enterprise Application Integration)
specialists that can help customers integrate their Siebel
CRM applications with their existing backend applications
or other packaged products. Our consultants have in-depth
experience in integrating Siebel CRM to backend systems
using all the latest middleware products and technologies.
Our consultants also have extensive experience in Siebel
integration with email and fax based systems.
Siebel CRM Package Upgrade
Services
Bright Blue has expertise and knowledge in CRM product
upgrades that can help customers transition from their
existing CRM package to the latest CRM product versions
with minimal downtime.
Siebel Support and Maintenance Services
Bright Blue has qualified and experienced Siebel support
staff that can provide solid technical support for the
daily operations, administration and maintenance of your
Siebel CRM system. Our consultants will carry out any
preventative maintenance to ensure that your Siebel application
perform at an optimum level and deliver the best results
for your business.
Capacity Planning and
Performance Tuning Services
Bright Blue has highly skilled technical specialists and
system architects that can help you optimize the performance
of your Siebel application. Our team of Siebel technical
specialists has strong database, operating system and
network experience that can carry out an end-to-end analysis
of your system to identify areas of deficiency.
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