| • |
Share customer
information across different business units and
geographies |
| • |
Use pipeline
analysis tools to enable better planning and forecasting |
| • |
Provide tools
to allow the sales team to sell more effectively |
| • |
Keep customers
informed of new products and services via regular
marketing communications |
| • |
Mine customer
information to better target sale of new products
and services |
| • |
Maintain context
and history of all customer service interactions
across divisions organisation wide |
| • |
Generate proposals
and quotes in quick and consistent manner |
| |
Ensure that
sales leads are followed up by scheduling of automatic
reminders |
| • |
Better understand
customer buying preferences |
